Season 2026–27
Booking, Cancellation & Payment Policies
Everything you need to know before reserving an activity with Suractivo Experience — how to book, what happens if plans change, and how to pay.
Reservation Policies
- All bookings must be made at least 48 hours before the activity date.
- Bookings are made by email at contacto@suractivoexperience.com.
- Bookings are confirmed only once proof of payment is received, as set out in the payment policy.
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At the time of booking, we will ask for:
- Full name and ID/passport number for every participant.
- Contact details (phone and email).
- Any relevant medical information (allergies, physical conditions) for specific activities.
- Activities are subject to availability and weather conditions.
- For e-bike activities, we also ask for each rider's weight and height.
Cancellation Policies
Client cancellations — Groups
Client cancellations — Individual bookings
No-show: a booking is considered a no-show if the client does not arrive at the meeting point at the agreed time. No-shows are not entitled to a refund.
Cancellations by Suractivo Experience
In the event of extreme weather conditions or other reasons of force majeure, Suractivo Experience reserves the right to cancel or modify the activity. In that case, the client may choose between:
- Rescheduling to a new date (subject to availability).
- Switching to a different activity of equal value.
- A full refund.
Payment Policies
Advance payment
- A booking is valid only once a minimum deposit of 50% of the total service value has been paid.
- The remaining balance (50%) must be settled no later than 48 hours before the experience or activity begins.
- Custom services or packages may require full payment (100%) in advance.
Accepted payment methods
- Cash — US Dollars (USD)
- Cash — Chilean Pesos (CLP)
- Debit card
- Credit card
A transaction fee may apply to debit/credit card payments.
